Privacy policy

PRIVACY POLICY

Last updated: 10 July 2026

ARAX PURIFICATION SYSTEMS TRADING L.L.C ("Arax", "we", "us" or "our") operates this online store and website, including the related products, services, content, features and tools (collectively, the "Services"). Our store is hosted by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, place an order, communicate with us or otherwise use the Services.

PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect:

- Contact information, including your name, email address, telephone number, billing address and delivery address;
- Order and transaction information, including products viewed, purchased, returned or exchanged;
- Payment information processed by Shopify and our payment service providers;
- Account information, preferences and settings;
- Communications you send to us, including customer-support and return requests;
- Device and technical information, including IP address, browser, device identifiers and network information;
- Website usage information, including pages viewed, interactions, referring pages and shopping-cart activity;
- Cookie and similar technology data.

We generally do not receive or store complete payment-card numbers. Payment information is processed by Shopify and the applicable payment provider.

HOW WE COLLECT PERSONAL DATA

We may collect personal data:

- Directly from you when you place an order, create an account, contact us or provide information through the website;
- Automatically through cookies, pixels and similar technologies;
- From Shopify, payment providers, delivery providers and other service providers;
- From business and marketing partners where permitted by law.

HOW WE USE PERSONAL DATA

We may process personal data to:

- Provide, operate and improve the Services;
- Process payments and fulfil, deliver, return or exchange orders;
- Create and administer customer accounts;
- Communicate about orders, deliveries, products and support requests;
- Detect, investigate and prevent fraud, misuse and security incidents;
- Comply with legal, accounting, tax and regulatory obligations;
- Establish, exercise or defend legal claims;
- Send marketing communications where you have provided consent or where otherwise permitted by law;
- Personalise content and measure the effectiveness of our website and advertising.

We process personal data only where we have an appropriate legal basis, including your consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests where permitted, or another basis recognised by applicable law.

SHOPIFY

The Services are hosted by Shopify. Shopify collects and processes certain personal data relating to your access to and use of the Services.

Information provided through our store may be shared with Shopify and its service providers in countries other than your country of residence. Shopify may also process information to provide, secure and improve its platform and related features.

More information about Shopify's privacy practices is available through Shopify's Consumer Privacy Policy and privacy portal.

HOW WE DISCLOSE PERSONAL DATA

We may disclose personal data to:

- Shopify and its affiliated companies;
- Payment processors and fraud-prevention providers;
- Shipping, courier, installation and fulfilment providers;
- Cloud hosting, IT, analytics, customer-support and marketing providers;
- Professional advisers, including lawyers, auditors and accountants;
- Government authorities, regulators or law-enforcement bodies where required by law;
- A purchaser or successor in connection with a merger, restructuring, sale or transfer of our business;
- Other parties when you direct us to disclose information or provide valid consent.

Service providers may use personal data only for the purposes for which it was provided and subject to applicable contractual and legal obligations.

COOKIES AND ANALYTICS

We and Shopify use cookies and similar technologies to operate the store, remember preferences, maintain shopping carts, analyse traffic, prevent fraud and, where permitted, personalise advertising.

You can manage cookies through your browser settings and any consent controls displayed on the website. Disabling certain cookies may affect website functionality.

MARKETING COMMUNICATIONS

You may unsubscribe from promotional emails by using the unsubscribe link contained in the message or by contacting us.

Even if you unsubscribe from marketing, we may continue to send non-promotional communications relating to your account, orders, transactions or support requests.

INTERNATIONAL DATA TRANSFERS

Personal data may be processed outside the United Arab Emirates by Shopify and other service providers. Where required, we use appropriate contractual, organisational or legal safeguards for international transfers.

DATA RETENTION

We retain personal data only for as long as reasonably necessary to provide the Services, complete transactions, comply with legal, accounting and tax obligations, resolve disputes and enforce agreements.

Retention periods depend on the nature of the information and the purpose for which it was collected.

SECURITY

We use reasonable administrative, technical and organisational safeguards to protect personal data. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

CHILDREN

The Services are not intended for children under the age at which they can legally enter into contracts or consent to personal-data processing in their jurisdiction.

We do not knowingly collect personal data from children. A parent or guardian who believes that a child has provided personal data may contact us to request its deletion.

YOUR RIGHTS

Subject to applicable UAE law and any permitted exceptions, you may have the right to:

- Obtain information about how your personal data is processed;
- Request access to your personal data;
- Request correction of inaccurate or incomplete personal data;
- Request deletion of personal data;
- Request restriction or cessation of certain processing;
- Withdraw consent where processing is based on consent;
- Object to certain direct-marketing activities;
- Request transfer of personal data where applicable;
- Submit a complaint to the competent UAE authority.

We may need to verify your identity before processing a request. To exercise your rights, email contact@araxwater.com.

THIRD-PARTY WEBSITES

The Services may contain links to websites operated by third parties. We are not responsible for the privacy, security or content of third-party websites. Please review their policies before providing personal data.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes in our practices, Services or legal obligations. The updated version will be posted on this page with a revised "Last updated" date.

CONTACT

ARAX PURIFICATION SYSTEMS TRADING L.L.C
Trade License No. 1580124

Email: contact@araxwater.com

Address:
Office 2102, B-14
Business Bay, Dubai
United Arab Emirates